AP COE Lead

AP COE LEAD

1.      Direct Reporting Line to AP Global Performance Delivery Lead.

2.      Lead AP COE team in managing daily operational activities, goal setting, team development.

Process Performance

·       Manage E2E Process Performance, including definition, measurement and reporting performance metrics (KPIs) to senior stakeholders and customers.

·       Manage E2E PtP Service Delivery (effectiveness and efficiency) covering both retained and outsourced PtP activities.

·       Report to and/or represent PtP Process in cross functional governance forums (i.e. market service reviews, center operations reviews, etc.)

·       Perform activities allocated to the retained organization scope as well as quality control over outsourcing partner’s service delivery.

·       Conduct Partner Service Level reviews, control accuracy of supplier’s service reports.

·       Manage issues (Service levels breach, service underperformance, etc.) related to supplier’s performance in collaboration with Service Partner Manager.

·       Proactively resolve process performance issues and follow up with relevant stakeholders using structural problem-solving tools and methods.

·       Provide end-users support on tools and systems functionalities and features (e.g. EBS, CW, etc.)

Process Transformation

·       Support and / or drive with Global PtP Process Owner, AP Global Performance Delivery Lead and P2P Global Transformation Lead end-to-end PtP process transformation programs, including implementation of new tools, process re-design, harmonization, potential transitions, etc.

·       Provide operational, process, systems and tools expertise on E2E PtP Processes and regional specific ways of working.

·       Collaborate with GBS stakeholders (Service Managers, Knowledge Manager, Process Managers, Service Performance Manager, Business Analysts, Internal Audit) to identify opportunities, develop action plans, and implement process improvements.

·       Recommend innovative business and technical solutions to improve operational effectiveness.

Knowledge Retention

·       Manage the PtP process documentation, including Desktop Procedures, Training Materials, Easy Finance content and others so they are complete, up-to-date, and effectively deployed across all functions and geographies (including BPO partner).

·       Work closely on design, preparation and execution of process and systems trainings.

Risk and Compliance

·       Monitor operational effectiveness of the PtP internal controls, including ongoing update and deployment of the Risk Control Matrix (RCM)

·       Perform periodical reviews of the control effectiveness for the PtP Internal Control across.

·       Identify risks and issues in processes and systems.

·       Manage Access Rights for Service Partner’s personnel.

Customer Satisfaction

·       Analyze and address PTP related customer feedback, including formal and informal channels.

·       Continuously seek opportunities, in collaboration with the Service Management and other functions to increase user experience with tools and system and ways of working.

·       Provide solution to a wide range of difficult issues,

·       Be ambassador of the changes

·       Be proactive.

·       Have an exceptional sense of urgency.

Required Knowledge, Skills, Abilities and/or Related Experience:

 Academic Qualifications

·       University degree; educational background in finance and accounting

 Languages

·       Very good language skills in English

 Experience / Hard skills

·       5 years in accountancy/finance

·       Practical knowledge of MS office applications (Excel, Outlook, Word)

·       Experience with ERP accounting systems (e.g., Oracle and JDE)

·       Experience in process improvement / project management

·       Very good understanding of AP accounting principles

Soft skills

·       Strong analytical skills

·       Attention to details

·       Customer focus mindset

·       Service oriented and professional working approach

·       Good interpersonal skills and the ability to work in a multicultural environment

·       Process excellence approach

·       Self-reliant, proactive and highly motivated

·       Ability to work under pressure and work within tight deadlines

·       Ability to work independently with minimal supervision