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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

Primary Responsibilities:

  • Infrastructure and Operations Portfolio management ensuring essential operations components, such as services, processes, hardware/software, contracts, resourcing are effectively documented, visible to management and continuously monitored to manage costs, expectations avoid failures and drive optimizations. 
  • Leads cross functional programs and projects and serves as a liaison between I&O Leadership and key stakeholders. 
  • Serves as the key point of contact for all aspects of the program or project; ensures smooth execution and delivery.
  • Develops, manages, and reviews status of projects and budgets, manages schedules and prepares reports for I&O leadership
  • Leads key project activities (Meetings, budgets, risks, mitigation, communications, reporting). 
  • Assesses project issues and develops solutions to meet cost, quality, timing and delivery objectives
  • Develops appropriate tools to monitor project progress and communicate appropriately to key stakeholders
  • Project support activity may include development, management and maintenance of the operational documents and data requirements for the project portfolio management
  • Develops and executes the process for the formulation and submission of the global I&O CAPEX and OPEX budgets working closely with I&O leaders, Finance and TAM/SVMO stakeholders. 
  • Demand Management - Strategic proposals, prioritization, budget tracking and submissions to demand board.
  • Management of global I&O budgets including reviews, reporting and ongoing liaison with Finance stakeholders and I&O leadership
  • Vendor SOW, Budget, Invoice/billing review/escalations/approval-management, Performance escalations/assessment and SLA reviews.
  • Oversight of staff either directly and/or matrix environment.
  • Ensure effective and efficient service delivery and project delivery to internal customers and/or partners.
  • Work with I&O Leadership to document, review and implement cost optimisation opportunities identified as part of our continuous improvement programs.
  • Work closely with I&O frontline leadership to provide support and advice to ensure projects are delivered on time and within budget.

 

 

Leadership Responsibilities:

  • Manages, mentors, and develops staff as is required.
  • Establishes and implements operational objectives, policy, and procedures.
  • Requires expert mastery of principles and practices of area of specialty
  • Assumes role of program/process owner setting the strategy & protocol for program(s)/process(s)
  • Leads most complex projects & programs in area of specialty
  • Exercises latitude in determining technical objectives with a review of work for long-term results
  • Recognized technical expert; provides expert-level technical advice and assistance for area of specialty
  • Incumbents are developing toward a supervisory or management position

 

Required Knowledge, Skills, Abilities, and/or Related Experience:

  • Priority Management: Effectively oversees, coordinates, and integrates resources to support project and/or organizational goals; provides support and guidance to navigate the bureaucracy of the organization. 
  • Planning and Organizing: Establishes courses of action for self and others to ensure work is completed efficiently and on time, on profile and on budget. 
  • Issues Resolution: Uses sound judgment to escalate issues for quick resolution; allows for challenges to be alleviated with a sense of urgency. 
  • Knowledge of the Business: Ability to interpret and apply the key internal and external drivers that affect the business, including financial, political, cultural and industry trends in support of diverse and globally distributed teams. 
  • Interpret Data: Ability to read, interpret and draw accurate conclusions from technical or business material. 
  • Communicate Business Information: Effectively communicating and presenting complex data (both verbally and written) to influence all levels and global audiences; helps others understand data and translate it into actionable business insights. 
  • Strategic Thinking: Ability to think strategically and understand the broader view.  Demonstrates an understanding of the long-term, "big picture" view of needs and opportunities. 
  • Relationship Management: Ability to develop and maintain effective and productive relationships, including ability to influence, negotiate and manage conflicts effectively and constructively with clients, vendors and peers. 
  • Critical Thinking: Ability to formulate conclusions and recommendations using facts and data, business analysis, deductive reasoning and sound judgment. 
  • Managing Multiple Priorities:  Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
  • Ability to work effectively in a distributed working environment and across timezones. 
  • Ability to work effectively with vendors and colleagues both onshore and offshore
  • Ability to manage and prioritize multiple, diverse projects simultaneously
  • Expertise in setting and managing customer expectations.
  • Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
  • Strong Verbal and Communication skills
  • Leadership
  • Judgement/Decision Making
  • Planning & Organising
  • Negotiation and conflict resolution
  • Flexibility/adaptability
  • Business/Customer awareness
  • Teamwork & Collaboration
  • Analysis & Problem Solving
  • Initiative/Self starter


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