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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

Senior Scrum Master

The Senior Scrum Master is a part of a product delivery team (Customer Engagement) for a specific product group (Communication, Interaction, Content, and Innovation). In this role the Senior Scrum Master works with a high level of autonomy and discretion in the best end to end experience design by collaborating multiple different product teams (Customer Care, Social Care and Listening, Campaigns and promotions) & functional areas such as Digital Marketing, Sales, and ABO Success. 

 

Responsibilities

Develops User-centric (Customers) product experience and platforms through collaboration with cross-functional teams (product groups) within technology organization and business functions, including:  

  • Foster collaboration and facilitate team events (Daily standups, backlog refinement, sprint planning, sprint review, Demo, and sprint retrospective)
  • Aligning with program governance and making sure the scrum team follow the governance meeting expected quality of deliverables.
  • Aligning with program roadmap and the plan with delivery schedule with sprint plans.
  • Embrace and exemplify continuous improvement as a way of operation for high performing scrum team.
  • Educate stakeholders about Agile/Scrum and how the team operates.
  • Work with all stakeholders appropriate to the product area to understand problems, key drivers for the product & experience, desired outcomes and craft a solution.
  • Collaborate with the cross-functional team to ensure the product is user-centric, providing a seamless end to end customer experience while meeting business needs.
  • Serve as a scrum master on the scrum team(s) prioritize with engineers on the delivery plan and to deliver a quality product launch or enhancement quickly, frequently and predictably.
  • Support the product during its lifecycle, ensuring the product is performing at its peak capability through enhancements and fixes.
  • Collaborate and guide markets for their localization of CORE E2E experience.

 

Required Knowledge, Skills, Abilities, and/or Related Experience

Bachelor's Degree in Computer Science, Digital Technologies, or Software Engineering with a minimum of 7 years of related experience
Understanding of Biz. Strategy & Plans

  • Experience in business strategy and business engagement, or building teach. Support plan aligning with Biz. strategy & plans.
  • Good understanding of business processes and practices.
  • Good analytic and business modeling skills. 

Communication

  • Clear written and oral English language communication to larger and higher stakes audiences. Includes: writing clear emails, communicating clearly in person, writing, and providing presentations.

Collaboration

  • Ability to successfully facilitate collaboration within and across multiple teams, functions, departments, and levels.
  • Ability to develop productive working relationships with both technical and business partners.
  • Ability to align with program roadmap, plans, and governance.

Technical

  • Strong understanding of technology language and use of applications in business.
  • Ability to use Product Management and partner function (Engineering, Design) tools to partner well across the team.
  • Ability to partner with IT infra and application development tech. staffs. 

 

Execution

  • Strong organizational, planning, and time management skills with ability to prioritize multiple/competing tasks and assignments
  • Attention to detail with an ability to meet tight timelines.
  • Understanding of the product lifecycle, governance, etc.
  • Rich working experience using agile methodologies, industry standards and best practices.

Others

  • 2-3 years of experience translating business strategy into specific product features/experience.
  • 5-6 years of experience working with technology and user experience teams to define, scope, and prioritize product requirements.
  • 5-6 years of demonstrated delivery of business results.
  • 5-6 year of experience in an agile software environment.
  • Experience collaborating closely with senior analyst or product manager, scrum delivery team.
  • Strong partnering and teaming skills with both global affiliate counterparts and cross-functional departments and markets.

 


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