Senior Scrum Master

The Senior Scrum Master is a part of a product delivery team (Social Innovation & Amway Business Owner (ABO) Storefront) for a specific product group (Social Community & Commerce).  This role in the Social Innovation & ABO Storefront works with a high level of autonomy and discretion in the best end to end experience design by collaborating multiple different product teams (Order, Product, Social etc.) & groups (ABO Success & Sales, Customer Engagement & Digital Marketing). 

Responsibilities

Develops User-centric (Customers) product experience and platforms through collaboration with cross-functional teams (product groups) within technology organization and business functions, including:  

• Foster collaboration and facilitate team events (Daily standups, backlog refinement, sprint planning, sprint review, Demo, and sprint retrospective)
• Aligning with program governance and making sure the scrum team follow the governance meeting expected quality of deliverables.
• Aligning with program roadmap and the plan with delivery schedule with sprint plans.
• Embrace and exemplify continuous improvement as a way of operation for high performing scrum team.
• Educate stakeholders about Agile/Scrum and how the team operates.
• Work with all stakeholders appropriate to the product area to understand problems, key drivers for the product & experience, desired outcomes and craft a solution.
• Collaborate with the cross-functional team to ensure the product is user-centric, providing a seamless end to end customer experience while meeting business needs.
• Serve as a scrum master on the scrum team(s) prioritize with engineers on the delivery plan and to deliver a quality product launch or enhancement quickly, frequently and predictably.
• Support the product during its lifecycle, ensuring the product is performing at its peak capability through enhancements and fixes.
• Collaborate and guide markets for their localization of CORE E2E experience.

Required Knowledge, Skills, Abilities, and/or Related Experience

Bachelor's Degree in Computer Science, Digital Technologies, or Software Engineering with a minimum of 7 years of related experience
Understanding of Biz. Strategy & Plans

• Experience in business strategy and business engagement, or building teach. Support plan aligning with Biz. strategy & plans.
• Good understanding of business processes and practices.
• Good analytic and business modeling skills.  

Communication

• Clear written and oral English language communication to larger and higher stakes audiences. Includes: writing clear emails, communicating clearly in person, writing and providing presentations.

Collaboration

• Ability to successfully facilitate collaboration within and across multiple teams, functions, departments and levels.
• Ability to develop productive working relationships with both technical and business partners.
• Ability to align with program roadmap, plans, and governance.

Technical

• Strong understanding of technology language and use of applications in business.
• Ability to use Product Management and partner function (Engineering, Design) tools to partner well across the team.
• Ability to partner with IT infra and application development tech. staffs. 

Execution

• Strong organizational, planning, and time management skills with ability to prioritize multiple/competing tasks and assignments
• Attention to detail with an ability to meet tight timelines.
• Understanding of the product lifecycle, governance, etc.
• Rich working experience using agile methodologies, industry standards and best practices.

Others

• 2-3 years of experience translating business strategy into specific product features/experience.
• 5-6 years of experience working with technology and user experience teams to define, scope, and prioritize product requirements.
• 5-6 years of demonstrated delivery of business results.
• 5-6 year of experience in an agile software environment.
• Experience collaborating closely with senior analyst or product manager, scrum delivery team.
• Strong partnering and teaming skills with both global affiliate counterparts and cross-functional departments and markets.