Primary Responsibilities

• Manage the overall operation of a After Sales service with 18-20 staff of Product Pavilion After sales service section. Ensure the operation is efficient and meet related standard.
• Handle operation related complaints and emergency properly.
• Maintain sufficient & accurate spare part level in the after sales area for our Amway business owners.
• Promote & maintain security – After sales facility, stock & personal safety.
• Ensure summarize of daily Cash Sales Summary (CSS) on time daily and accurately.
• Gather feedback from ABO/APC and leaders to improve the operation and customer service at after sales service.
• Maintain good relationship with vendors, security etc.
• Coach motivate and train staff to maintain good customer service and high technical knowledge all the time.
• Monitor and maintain the facilities at after sales area are in good condition.
• To conduct monthly self-audit in the after sales to ensure full compliance at all time.
• Regular check on cashiering, payment collection, product return & ASMS information input
• Ensure full compliance with statutory/government bodies & observes rule of law when conducting business May it be
• licensing/regulatory or safety requirement.
   
  Requirements: -

• Degree Any Field 5 years’ experience in Technical & After sales service
• Must be customer service oriented, articulate & able to interact with people at all levels
• Analytical & able to write reports and good presentation skill.
• Knowledge of retail operations & inventory control