Business Conduct Executive III

Date: Jun 4, 2024

Location: Petaling Jaya, 10, MY, 46100

Company: Amway Inc.

Primary Responsibilities


  1. Compliant Oversight
  • Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
  • Oversee the implementation of business conduct policies and rules.


  1. Investigation, Reporting, and Resolution
  • Investigate alleged violations of business conduct policies and rules.
  • Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
  • Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
  • Communicate compliance-related metrics and trends to relevant stakeholders.


  1. Unauthorised Selling
  • Monitor online platforms for sellers offering Amway products.
  • Investigate and identify online resellers, and take necessary actions such as removing their listings.
  • Address product arbitrage by investigating and taking appropriate actions.
  • Facilitate conflict resolution with violating ABO(s) and their upline(s).
  • Regularly communicate with other BCR affiliates to address international resellers.


  1. Data Analysis
  • Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
  • Generate reports and present findings to the manager to inform strategic decision-making.
  • Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
  • Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.





  1. Communication, Education and Training
  • Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
  • Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.
  • Promote Amway values of ethics, business conduct policies, and rules to the ABOs.


  1. Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)
  • Provide training sessions for ABOs on best practices.
  • Ensuring effective, consistent, and compliant communication within the ABO business environment.


  1. Social Quality Assurance
  • Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
  • Identify and address potential negative sentiments or emerging issues.
  • Analyze and derive insights from social media conversations and prepare reports.


  1. Others
  • Respond and follow up on Helpdesk inquiries.
  • Other duties as assigned or directed by the BCR Assistant Manager or Head of BCR.

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