Business Conduct and Rules Assistant Manager

Primary Responsibilities

1. Compliant Oversight

• Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
• Oversee the implementation of business conduct policies and rules.

2. Investigation, Reporting and Resolution

• Investigate alleged violations of business conduct policies and rules.
• Collaborate and work closely with relevant departments especially the Sales Department to address and resolve conduct issues promptly and appropriately.
• Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
• Communicate compliance-related metrics and trends to relevant stakeholders.

3. Data Analysis

• Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies and potential violations that could impact ABO sales and qualification.
• Generate reports and present findings to the manager to inform strategic decision-making.
• Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
• Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.

4. Communication, Education and Training

• Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
• Develop and deliver training programs to educate ABOs on best practices and good business stewardship, in alignment with the Amway Rules of Conduct and Amway Values.
• Works with the Sales and Training Department as appropriate to develop an effective compliance training program for ABO; including appropriate introductory training for employees.
• Promote Amway values of ethics, business conduct policies, and rules to employees and ABO.

5. Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)

• Establish and execute processes for monitoring and assessing ABO compliance
• Ensuring that standards are clear, concise, and easily understandable by the target audience.

6. Social Listening

• Monitor ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
• Identify and address potential negative sentiments or emerging issues.
• Analyze and derive insights from social media conversations and prepare reports.

7. Legal Compliance

• Stay current with relevant laws, regulations, and industry standards affecting business conduct.
• Ensure that policies and practices align with legal and regulatory requirements.

8. Others

• Other duties as directed by the BCR Manager.