e-Commerce Experience Operations Lead

Key Responsibilities:

• Work with upline in:
  • developing digital Platform & solution operation plan that can improve digitalized experience, which in turn allows ABOs to conduct business more effectively and APCs to consume products more conveniently
  • implementing ecommerce and digital engagement activities to generate leads, drive traffic, conversions and maximize revenue and ABO productivity via internal and external platforms and media
  • manage, monitor and plan to upgrade the digitalized Platforms & solutions
  • respond to and troubleshoot all issues related to Platforms & solutions
  • driving the digital Platforms & solutions performance analysis and enhancement
  • ensuring that the Platforms & solutions are protected by enabling the appropriate security measures
• Lead in reviewing and identifying various pain points that could possibly exist in applications and work with Local and/or Global teams to deliver and/or provide solutions
• Lead in conducting content audits to eliminate redundant and/or duplicate information.
• Support initiatives to explore new digital commerce opportunities such as Social Selling and digital trendy solutions and develop to deploy into the markets
• Improve the User Experience regularly
• Collaborate with all staff and management to ensure that the applications aligns with brand strategy and meets the organization’s standards.
• Understand the industry and competitive environment
• Provide business, insights and trend analysis to improve overall eCommerce performance
• Capable to produce regular reporting and monitoring dashboards, and respond to ad-hoc data needs
• Support project managers, product and category teams to work on various initiatives and make decisions based on data