Department / Division: Amway North America (ANA) / Customer Service
Salary Range: $22.74/hour
Shift: 2nd Shift | 3:35 PM – 12:05 AM (Onsite)
Bilingual Requirement: Spanish required
What we’re looking for:
We are looking for a Customer Service Representative (CCA II) who is passionate about supporting Amway Independent Business Owners (IBOs) and customers by resolving moderately complex Tier II inquiries across business, orders, products, and technology. The ideal candidate is flexible, solution-focused, and excited to help IBOs grow their businesses.
Day to day, you will be:
Assisting IBOs and customers via live chat, email, and phone
Responding to inquiries about business operations (e.g. promotions, PV/BV, bonuses, sponsorships)
Managing order support: tracking, replacements, backorders, Ditto orders
Providing detailed product information including warranties, usage, and availability
Troubleshooting tech issues: password resets, app/website support
Using tools like Zendesk, BOSS, ASM, and Backoffice
Delivering exceptional service while identifying opportunities to cross-sell and up-sell
Supporting business success with consultative service techniques
Required Qualifications:
Associate’s degree in Communications, Business, Sales, or equivalent experience
2 years of customer service experience (contact center preferred)
Bilingual fluency in Spanish and English
Demonstrated ability to manage multiple systems and browser tools
Strong phone etiquette, written communication, and interpersonal skills
Knowledge of Amway’s business model, product line, and IBO network preferred
High attention to detail and ability to adapt in a fast-paced environment
Skills to be successful in the role:
Exceptional conflict resolution and problem-solving skills
Ability to multitask, prioritize, and deliver quality service
Familiarity with consultative selling and uncovering customer needs
Quick learner with the ability to absorb training through peer coaching
Strong documentation and decision-making abilities
Comfortable giving feedback to improve internal tools like Zendesk Guide
Embraces change and takes initiative in issue resolution
What’s special about this role:
In this role, you’ll be a part of a collaborative team united by one goal: making lives better. You’ll play a key role in directly supporting IBOs and customers, helping them resolve issues and succeed in their business journey. If you thrive in a people-centered, fast-paced, bilingual environment and want to be part of a purpose-driven team, this role is a perfect fit.