At Amway, we inspire people to live their best lives, and to do that, we need you. We need your ideas, your talents, and your passion for learning. We need your curiosity, tenacity, and team spirit.
We invest in your growth from day one. Whether you are just starting your career or have been in it for a while, we support meaningful learning and development opportunities, and invite you to chart your own unique path. Here, the entrepreneurial spirit is highly encouraged, which means if you want to learn and grow, move up or move around, we fully support your personal journey and growth.
Come be a part of the Amway family!
Job Description
- Provide information for any enquiries about Amway’s business, products, and services to ABOs/members.
- Provide existing clients with care, including first contact resolution, while ensuring an exceptional client experience to fulfill the company's service quality and satisfaction.
- Handle suggestions /complaints and resolve the initial problems with customer’s impression and satisfaction.
- Support the business services to ABOs/Member requested.
- Follow up cases for ABOs/Member within the service level agreement (SLA).
- Follow up with other departments to help solve cases and problems of products and services.
- Perform other duties and Liaison between departments as assigned.
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Required Knowledge, Skills, Abilities and/or Related Experience:
- Experience in customer service field, especially from Call Center function.
- Good intercommunication and listening skills with pleasant human relations and service attitude
- Strong service minded, positive attitude and enthusiasm to learn new things.
- Good interpersonal skills with ability to handle changes.
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- Skillful in typing both Thai and English
- Good command of computer literacy, i.e., MS Office / MS Word / MS Excel etc.
- Responsible, Patient, works effectively in high pressured environment and able to solve immediate problems well.
- Flexible to work in rotating shifts, overtime, during weekends and public holidays as assigned.
- Be able to endure the pressures of time, changes, and work hard.
- Be responsible, devoted to work and able to plan work well.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
Amway’s exceptional compensation and benefits package includes:
- Medical, Dental, Vision, and Prescription Insurance
- Generous 401(k) contribution schedule
- Yearly Bonus potential
- Tuition Reimbursement
- On-site Fitness Center and access to digital Wellness tools
- Discounts on Amway products
Amway is an Equal Opportunity Employer: Amway is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Amway is committed to having a diverse and inclusive workforce, where each employee’s individual uniqueness is valued, creating a culture of belongingness. Amway also proudly hires veterans of our Armed Forces.
For additional information, check us out at www.linkedin.com/company/amway and www.amwayglobal.com.
Nearest Major Market: Grand Rapids
Job Segment:
Call Center, Customer Service
