Job Purpose:

• Manage Operations to provide services to ABO and Members efficiently and satisfactorily.
• Improve and develop repair and service systems to accurately meet the needs of Amway ABO and Members.
• Control and supervise inventory, spare parts, and defective products efficiently.

Main responsibilities:

• Management subordinates' operations to provide Return services, Product Exchange, Durable and Resignation services to ensure maximum satisfaction for ABO and Member.
• Prepare and develop satisfaction survey tools by analyzing its results to improve and develop team's work process.
• Prepare Work Instruction for Return Process, Product Exchange Process and Resignation Process. Includes revising and improving to be up to date.
• Prepare training plan for subordinates’ operations.
• Guidance, consultation, and follow-up on subordinates' operations. As well as evaluating the work and provide recommendations for improvement.
• Coordinate and resolve issues for shops and other department.
• Supervise the department's petty cash management.
• Coordinate information both internal department and external departments, as well as cooperate and support both department and company’s activities.
• Create monthly performance summary report and other report’s operation to Manager.