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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

AP SME (Subject Matter Expert)

Responsibilities

  • Perform daily operational activities related to area of expertise, based on assignment by Team Leader and/ or Contract and AP Manager
  • Support BPO AP partner in daily process questions and issues (first point of contact)
  • Act as process expert in close cooperation with Global Process Owner and Business Process Analysts to propose and implement process improvement including AP Transformation Roadmap
  • Support Knowledge Manager in identification, implementation and maintenance of Knowledge Management best practices and tools
  • Support Knowledge Manager in utilization and design of the knowledge base resources
  • Work closely with Knowledge Manager on design, preparation and execution of process and systems trainings for existing employees/backfills as well as cross streams/departments trainings.
  • Support for: new systems/solutions implementation and ongoing tasks related to data analysis, requirements gathering, system/solution tests, as well as BPO AP partner support.
  • Responsible for KPs preparation on weekly/monthly basis

 


Job Segment: BPO, Data Analyst, Business Process, Operations, Data, Management