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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

Senior Service & Process Analyst

Purpose:

Lean and Service Management function will manage the service scope and performance across all process areas to all markets supported by GBS (regionally), in accordance with GBS policies and strategic objectives.  Implement a customer-oriented culture and ensure continuous improvement in performance and customer satisfaction. This function will also co-lead the development and maintenance of a long-range roadmap for Lean and Service Management

 

Process Analyst supports Lean and Service Management function to provide advice and analysis to the GBS Management Team to assist decision making, in line with rules, policies, procedures and legislation. Process Analyst identifies business needs and determines solutions to business problems working cross functions with different stakeholders and executives.

 

Responsibilities:

  • Report to Lean and Service Manager, close cooperation with Knowledge Manager, Automation Lead and Project Management Office
  • Ensure global alignment with peer Service and Process Analysts to promote standard GBS practices and processes
  • Provide analytical and reporting support to GBS functional areas (Finance, HR)
  • Extract and analyze service and process data to:
  • support strategic and tactical decision-making
  • assist in long-range business planning
  • evaluate the effectiveness of different organizational initiatives
  • Monitor and report agreed Service Levels across functions, processes and teams, on a regular basis. Support Service Manager in definition, development of new key performance measures.
  • Identify best practices to further the development of solution-oriented improvement programs
  • Generate ad hoc and recurring reports and analyses to assist in tracking various aspects of process and service performance
  • Support in implementation and maintenance the performance and the service management governance model, policies, processes, tools and templates
  • Support Knowledge Manager in development and implementation of best practice in knowledge management area across GBS
  • Propose and implement automation options for optimal Service and Knowledge Management
  • Lead small to medium scale projects within Global Process Excellence function, as agreed with Service Manager
  • Support Lean organization governance
  • Provide Lean trainings to operating teams


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