ABO Activation and Communication Specialist
Date: May 13, 2025
Location: Cracow, Lesser Poland, PL, 31-154
Company: Amway Inc.
Amway is the world’s #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.
Our top brands? Nutrilite™ – the world’s #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.
What is the purpose of this role?
The ABO Activation and Communication Specialist is responsible for partnering with other stakeholders for all sales communications (internal and external), ensuring high-quality, timely, and seamless execution. This role is key to maintaining smooth operations, delivering client satisfaction, and optimizing the efficiency of activation processes.
What you’ll do:
Sales Communication Process Management
- Coordination of all ABO facing communication internal (keep employees updated about all sales topics) and external (promotions, TNAs, discontinuations, price increase, sales communications, tech etc)
- Create a yearly communication calendar based on the new launches, price increases and promotions and execute the plan
- Contineous improvement of communication process (collecting communication of all departments and make sure the right communication is delivered to the right audience at the right time according to Leaders’ seniority)
- Create an annual calendar for all sales communications
- Work with the other functions to create and activate each communication plan
- Approve the communication plan with Sales Director
- Collaborating with Account Managers (AMs) and Sales Managers (SM) and cross-functional teams to resolve challenges and propose improvements
- Coordinate the send out of all the communications to Strategic Partners, FC, AGAC via the leadership inbox
Zoom Hosting
- Organize the Zoom hosting for all ABO engagement points, managing the interpretation process from supplier setup to budget control, and constantly analyze and report the delivery of zoom hosting and interpretation and proposing improvements in execution phases
- Manage Zoom meeting logistics, including scheduling, troubleshooting, and coordinating with participants and interpreters
- Ensure that all meetings are set up in alignment with the activation calendar and key milestones, providing technical support as needed
- Guarantee the proper functioning of the technology, managing any issues that may arise during virtual sessions
- Maintenance of zoom license according to nr of participations, languages and budget best usage
Interpretation Process Management
- Own the interpretation process from the initial setup of the supplier (agency selection) until the booking process of interpreters is complete
- Manage the relationship with suppliers, ensuring that all interpretation services meet the required quality standards and are delivered on time
- Lead negotiations with suppliers in collaboration with the procurement team to ensure cost-effective solutions and adherence to budgetary guidelines
- Oversee the entire budget for interpretation services, ensuring all costs are controlled and transparent, and are in line with project requirements
- Ensure that all interpretation requirements are planned, communicated, and executed effectively to support the activation process
- Investigate alternative solutions based on qualitative and quantitative research
- Monitor the interpretation services quality and report to supplier and management and suggest ideas of improvements
What you’ll need:
- 5+ years of experience
- Degree in Marketing, Sales or related
- High proficiency level in English is a must
- Knowledge of other European languages
- Very good project and time management skills
- Very good interpersonal and communication skills and the ability to work in a team
- Ability and confidence to co-operate with more senior stakeholders
- Ability to work in a multinational team and environment
- Ability to perform a multifunctional role in a team, in a dynamic, fast-paced environment
- Multi-tasking skills
- Strong customer driven focus
- Solution oriented
- Self-reliant, proactive and highly motivated
- Willingness to travel occasionally
What you can expect from us:
- Hybrid Work model (3 days from the office)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal and external trainings: professional certifications, access to the e-learning platform
- Possibility of growth within the organization
- International team environment
- Numerous company events and office initiatives
- Family atmosphere with no formal dress code
- Attractive office location in the heart of Krakow (High 5ive, Pawia street)
Job Segment:
Marketing Communications, Network, Procurement, Communications, Technical Support, Marketing, Technology, Operations