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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

O2C Manager

Order to Cash Manager is a critical position in building a modern Global Business Services concept for all APAC markets. For Amway Business Model this role is business sensitive as it covers Amway Distributors’ Experience.(APAC markets : Japan, Korea, Thailand, Malaysia/Singapore/Brunei, India, Vietnam/Indonesia/Philippines, Australia & New Zealand)

 

Responsibilities: -

  • Management, supervision, execution, and training of Accounts Receivable (AR) and Amway Distributor Bonus related activities : This position provides daily interaction, training, direction and oversight of staff activities to ensure coordination, accuracy and timely delivery of work outputs
    • Process payments and deposits on outstanding balances including Amway Distributors
    • Manage payment plans and rejected payment transactions
    • Manage Merchant Partner payment transmissions, payment application and issue resolution
    • Prepare AR and bonus related journal entries, Blackline accounts reconciliations and audit work activities
    • Support overall Accounts Receivable sub-ledger and manage collections activities including bad debt provision and write-offs
    • Provide performance statistics and trending when required
    • Ensure Amway Distributor data safekeeping for processing purpose
       
  • Manage and control accounting and reporting systems
    • Design, maintain and control accounting with reporting templates, ledgers, systems and processes 
    • Plan, coordinate and reconcile transaction flow through the underlying accounting systems for data integrity and reporting accuracy
    • Monitor and maintain the ledger balances for AR and bonus related accounts reconciliation to comply with Generally Acceptable Accounting Principles (GAAP)
    • Ensure team in providing end user testing for down streams system in order management, distributor bonus, financial ERP related activities; serve as liaison with Amway IT, AR management and team to provide updates and report any potential issues via ServiceNow
       
  • Support distributor and customer related activities
    • Provide bi-lingual support as required
    • Administer global business service experience for Amway Distributors and internal customers
    • Compute Accounts Receivable statement balances and resolve payments and collection issues for distributors and customers  

 

  • Support upstream and downstream systems/project management and GBS transformation related projects; assure the approved automations are fully utilized, manual processes are improved or eliminated, and continuous LEAN improvements using technology or automation tool are executed
  • Work with internal staff including global & local sales teams and third-party vendor experts for accounts receivable, collections, credit management, data security and payments for adherence to plan changes, regulation and legal changes and associated interpretations and impacts to distributors, customers and related information systems
  • Provide leadership and direction to OTC/bonus team including direct reports of team leads (65+ individuals and supervise 7 Team Leaders), develop competency knowledge and advanced personal development goals for Order-To-Cash and Bonus team members including subject matter experts (SMEs) and execute team daily huddle activities to meet operational KPIs
  • Hire & coach the team responsible for APAC markets – leading the team through multiple changes
  • Responsible for transition of all remaining OTC/bonus activities if any from APAC markets into GBS
  • Collaborate with senior level stakeholders global and regional, multiple teams within GBS/Finance (RTR, DTD, CAST, Finance COEs, Customer Service, Internal Audit) and affiliates (Sales/Back Office, local commercial finance/ FP&A)
  • Responsible for the end-to-end Distributor Experience process (covering Accounts Receivable and calculation of bonus for distributors) for all APAC markets
  • Support UAT testing for OTC/bonus related activities if any for APAC markets
  • Support GBS & Lean transformation projects lead by Service Process Excellence leader and GBS demand management execution
  • Responsible for supporting upstream projects e.g. Hybris/ABO (Amway Business Owners/Distributors) new program - ordering & bonus calculation system (requirements gathering, UAT, Hypercare) with data flows to EBS AR/bonus related areas
  • Lead the initiative to prepare high quality process documentation for the countries on the Oracle platform
  • Identify process improvement/harmonization/automation, initiating and leading continuous improvement projects including Lean/Kaizen initiatives (e.g. standardization of distributor manual payments workflow, distributor accounts adjustments requests workflow, payment verification process improvement)
  • Create talent pool via building subject matter expert (SME), encouraging subordinates to run improvement projects, planning team upskilling needs and advanced personal development goals
  • Deliver SLAs and KPIs development, monitoring and update – including GBS and operational KPI target monitoring via daily huddle

 
Requirements: -

  • Require at least a bachelor’s degree in accounting
  • Require work experience of at least eight (8) years in order-to-cash processing cycle, preferably in sales commission processing, preferably in personal beauty/health related  industry
  • Demonstrate strong leadership skills, strong English oral and written communication, presentation, conflict resolution and negotiation skills
  • Demonstrate strong analytical and systems skills with in-depth experience using ERP Oracle, Microsoft PowerPoint, Excel, Word and Visio
  • Demonstrate ability to develop and maintain sound financial controls and compliances
  • Has team leading experience possessing effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility
  • Demonstrate strong involvement for project management/transition works having ability to collaborate and coordinate cross-functional and upstream system activities with IT leaders
  • Ability to learn and apply various upstream systems for end-to-end knowledge for accounting records booking enabling support on continuous process improvement projects collaborating with operational excellence/global process owner/IT teams
  • Ability to make accurate and timely decisions pertaining to related accruals/bad debts, understand the urgency and impact to both customers and the enterprise


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