RTR Process Owner

Date: Nov 8, 2023

Location: Kuala Lumpur, MY, 59200

Company: Amway Inc.

Why become a Process Owner?


You believe in our Amway Founders Growth Mindset principles and want to drive change within the organization?

You sometimes felt discouraged that good ideas were disregarded or took ages to be implemented?

You love to connect people and processes and also step outside the comfort-zone of your own expertise?

If you answer “YES” to the above questions and want to join our global Process Excellence Team, apply TODAY!


Job Purpose:


You will play a crucial role in setting, driving, implementing, and measuring our RTR roadmap programs.  

You will be key in connecting and aligning our local operational and external stakeholders to our roadmap programs.

You will help build an end-to-end process mentality within GBS and empower people to innovate and be the key change agent within KL GBS and beyond.



Job Requirements:


  • You are comfortable working independently.
  • You are confident in yourself and your skills and can demonstrate that in front of a crowd.
  • You can communicate smoothly and to the point in English.
  • You are a critical thinker who likes to challenge the status quo and are not stressed to formulate action plans and conclusions for Management.
  • You can liaise between different GBS teams and Technology at senior levels and provide strong negotiation skills to reach workable solutions.
  • You are a team player who is comfortable working with different teams - inside and outside of GBS - and cultures.  
  • You have a high degree of process and functional knowledge with a thorough understanding of the end-to-end processes, as well as knowledge of the functional organization, business requirements, and existing technology solutions.


  • Ideally you have 3-5y relevant experience within a GBS Finance environment.
  • Ideally you have managed and completed local or global improvement or change projects in cooperation with cross-functional project teams.
  • Ideally you are familiar with most of the Amway Technology landscape (Oracle EBS & JDE, OMS/DMS, RMS/Magic etc.)
  • Candidate must possess at least a bachelor’s degree in accounting / Finance or relevant Professional Qualification



Job Responsibilities:


Set and manage the enterprise process agenda

  • Lead and promote regional compliance to global processes and solution standards
  • Review and approve regional end-to-end business requirements and submit regional changes to global solutions to the GPO Processes for review and approval
  • Follow the enterprise process governance framework and partners with Process Leadership Team to implement the future state policies, processes, solutions, and work locations
  • Work with the GPO Processes to implement the global vision and strategy for end-to-end enterprise processes


Process Alignment and Standardization

  • Ensure (RTR process relevant) alignment with key strategic projects
  • Lead and support the transformation to a Process Based Organization
  • Act in a consulting support role for the RTR Process Stream on regional strategic projects
  • Ensure realization of RTR business requirements in conjunction with related IT systems
  • Hold lead role in representing regional business interests in IT systems functional configurations
  • Hold lead role in managing the regional IT systems during and post deployment continuous improvement


Initiate, Support/Lead Process Standardization and Improvement Projects

  • Initiate and lead and/or support standardization, optimization and harmonization projects under the leadership of the Process Excellence Team - following world class best practice recommendations
  • Have an end-to-end process focus that goes beyond RTR and optimizes processes across the enterprise
  • Responsible for visible and measurable project benefits reporting, tracking & realization
  • Track and respond to available KPI measurements, and provide recommendations for improvements
  • Identify and prioritize process optimization and harmonization opportunities through assessing Pain Points, and Industry or Internal Best Practices
  • Qualify and quantify process optimization potential (focus on tangible benefits, developing ROI calculations, Business Case to justify)


Process Stewardship

  • Develop and lead RTR process stream governance model (e.g., meetings, reporting to key stakeholders)
  • Ensures end-to-end RTR process catalog, as well as respective business requirements, process maps, DTPs, Risk and Control Matrixes are up to date.
  • Synchronize process improvement plans with Process Manager in the value chain and other interfacing processes.
  • Manage Business Leaders and Affiliate stakeholders impacted by change proposals
  • Promote continuous improvement culture and mindset across the business
  • Enable overarching best practice and lessons learned sharing across the community of process owners
  • Handle escalation addressed by process owners for non-adherence within processes, develop solution plan and measures and present to management for execution

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