Junior Customer Care Agent (Phone)
Date: Nov 27, 2024
Location: Petaling Jaya, 10, MY, 46100
Company: Amway Inc.
Primary Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate and comprehensive information about products, services, and company policies.
- Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
- Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
Job Segment:
Customer Service