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A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

A new and exciting opportunity has become available for a Customer Experience Manager for a 12 month fixed term contract to join our Marketing team temporarily located in Bella Vista but will move to Chatswood location permanently.  Reporting directly to the Head of Marketing, this role will manage and improve all aspects of the Customer Experience journey with the goal to support a cultural shift towards retailing and grow the customer business category to support the overall strategic plan. Responsible for both Australia and New Zealand Affiliates.

 

Key responsibilities include:

  • Develop and implement a customer experience strategy aimed to improve the Amway Customer experience across all customer touchpoints
  • Improve and deliver first class services to the customer
  • Support the new Amway Compensation plan and promote a cultural shift to retailing and earning early income
  • Provide high level Customer Experience industry insights and recommendations to the business 
  • Work closely with key internal and external parties to ensure all Customer related communications and retail support business & training materials are produced
  • Develop customer centric content to all communication & business touchpoints

 

Experience and Skills required:

  • At least 5 years’ experience Customer Strategy/Retail Marketing role or equivalent
  • Excellent public speaking and presentation skills
  • Understanding of digital and social media
  • Strong time management skills
  • Strong communication/negotiation skills
  • Ability to take the initiative
  • Strong numerical and analytical ability

 

What's in it for you?

  • Competitive salary
  • Flexible working hours
  • Employee discounts on all our products; including free vitamins in the office!
  • Birthday Leave & Extra day of annual leave at Christmas time
  • Christmas Product Allocation

 

Drawing on your marketing qualifications and extensive experience in brand management and marketing, you will have a thorough understanding of the industry, together with an unrelenting energy and passion. So if you are looking for an opportunity to showcase your passion, and are flexible with the right attitude then APPLY NOW!!